YOUR LOCAL SERVICE

North Yorkshire Wheelchair Service

Reopening of Clinics for Wheelchair Services 22nd June 2020

After discussion and agreement with our local commissioners NRS Healthcare are reopening clinics at their wheelchair centres based in York, Northallerton and Scarborough from 22nd June 2020. This will be for adult service users only.

NRS is a COVID-19 Secure business. This means that it has carried out the 5 steps as outlined by government guidelines:

  • We have carried out a COVID-19 risk assessment and shared the results with the people who work here
  • We have cleaning, handwashing and hygiene procedures in line with guidance
  • We have taken all reasonable steps to help people work from home
  • We have taken all reasonable steps to maintain a 2m distance in the workplace
  • Where people cannot be 2m apart, we have done everything practical to manage transmission risk

NRS Healthcare has carried out a full risk assessment of our clinic and office space in line with the relevant government guidelines. (a copy of this can be made available for anyone who wishes to see it). Full PPE is readily available (face masks, gloves, aprons and eye protection) and will be worn by staff as appropriate. This is particularly the case in clinics and other areas where they may need to getting closer than 2m to service users.

Service Users attending a clinic will be contacted by telephone prior to their appointment to discuss any special requirements they may have and be talked through what to expect when they attend. They will be encouraged to ask any questions which may be of concern to them before leaving their homes, perhaps for the first time in a number of months. We will also send them a letter outlining in writing what to expect when they attend.

Due to social distancing requirements the service will keep the number of people within the building to a minimum, so until restrictions are further eased there will be less people seen each day face to face. To support this, the team will continue with home visits and virtual clinic assessments where and when appropriate.

Referrals for non- urgent and urgent assessment and provision of wheelchairs will be accepted through the usual channels from prescribers and community referrers and a full delivery, repair and maintenance service will continue.

Children and Young People’s Wheelchair Service.

Children and Young People (CYP) will continued to be seen as per NHS guidance. This advises that CYP should be seen if urgent via safely carried out home visits or, if appropriate, virtual assessments. We are not yet able to bring CYP into clinic settings.

We will continue to carry out an individual risk assessment and prioritise all new wheelchair referrals and review assessments. We will also ensure essential repairs for wheelchairs currently in use continue in a safe and COVID-19 Secure way. This will be essential where CYP’s safety and ability to be cared for at home would be impacted

Useful Download

What to expect when you come to a Wheelchair Service Clinic

Download

New wheelchair app developed to help manual wheelchair users

A new, educational smartphone app launched for users of manual wheelchairs is designed to give mobility and independence.

The app which can be downloaded from Google Play and the App Store by searching for 'MWG Manual', has been jointly developed by The United Spinal Association and the Department of Rehabilitation Science and Technology at the University of Pittsburgh in the USA.

The app includes wheelchair skills videos, Illustrations on wheelchair types, parts and accessories as well as customisable to-do lists and the ability to take notes and videos within the app.

Your wheelchair services

NRS are responsible for the delivery, collection, maintenance and repair of all wheelchair equipment in your community.

100%

Urgent referrals offered appointment for assessment within 5 working days of receipt of referral

100%

Urgent same day deliveries

100%

Urgent referral offered appointment for assessment within 5 working days of receipt of referral

96%

of service users received their wheelchair within the 18 week government target

Useful information

Wheelchair taxi services in your area

YORK

Station Taxis - 0904 623332

CJS Travel – 01904 766366

Fleetways – 01904 654633

Premier Travel – 01904 690199

North Allerton

Hello Cooper – 01609 772295

A2B taxis – 01609 775252

Harrogate

Blue Line Taxis – 01423 530830

Main Line Taxis – 01423 555555

Central Radio Cars – 01423 505050

Scarborough

Station taxis – 01723 366773

Nippy Taxis – 01723 377377

Relevant groups and helplines for wheelchair users and their carers

York Carers Centre

01904 745490

enquiries@yorkcarerscentre.co.uk

www.yorkcarerscentre.co.uk

A network member of the national Carers Trust, we work in partnership with carers, statutory and voluntary organisations to ensure carers, throughout York, have access to conformational information, advice and support. We work with carers to influence positive change in service delivery with local government, employers’ and health providers.

York Wheels

01904 630080 (Community transport)

01904 551441 (Dial-a-ride)

info@yorkwheels.org.uk

www.yorkwheels.org.uk/community-transport-in-york/

Please see details on the website for further information about how to book your transport.

Older citizens advocacy York

01904 676200

info@ocay.org.uk

Ensuring the older people of York have their voices heard


Older Citizens Advocacy York
The Priory Street Centre,
15 Priory Street,
York, YO1 6ET


Opening times:
Mon to Thurs – 10 till 3pm
Friday – 10am till 2pm

Silver Line

0800 470 80 90

info@thesilverline.org.uk

thesilverline.org.uk

FAQs

I think I need a wheelchair, how do I get one?

You can be referred to NRS Healthcare by your GP, therapist, district nurse or Macmillan nurse. Please discuss your needs and any difficulties you are experiencing without a wheelchair at your next appointment.

If your health and social care professional believes you are eligible for a wheelchair and you will benefit from one, they will refer you to our service.

You won’t need to do anything – they’ll send all of the details to us.

What happens after I’ve been referred?

We will telephone you to discuss your needs. If your needs are not complex and it’s believed a standard wheelchair will suit them; we’ll be able to send one straight out to you.

If we think your needs are more complex we’ll invite you to attend a clinic appointment with one of our therapists.

If I need an assessment where will it take place?

We’ll contact you to arrange a convenient time and ask you to come to one of the following locations:

  1. Blue Beck House, Bluebeck Drive, Shipton Road, York, YO30 5SF
  2. Springhill House, Springhill Close, Scarborough, YO12 4AD
  3. OT Department, Friarage Hospital, Northallerton, DL6 1JG
  4. Jennyfields Health Centre, Grantley Drive, Harrogate, HG3 2XT

If you can’t make the journey to one of our clinics, we can arrange to visit your home. The wait for a home visit might be longer than an appointment in a clinic. This will be discussed when we contact you to arrange your assessment.

If there is anything you need to bring with you to the assessment we’ll let you know in advance.

What happens during my assessment?

Our qualified clinicians will talk to you about your daily life, your desired outcomes and what you hope to achieve. They can also talk to your carers and/or family if you would like them to and if it’s relevant to your situation.

We’ll consider your lifestyle and how you wish to live and we’ll make a recommendation.

If you are eligible for a wheelchair and the clinician believes this is the best solution for you, we’ll let you know what chair would be best for you and when to expect delivery. If you need a standard wheelchair with no modifications, it is often possible for you to take your wheelchair home with you to start using it immediately.

If you aren’t eligible for a funded wheelchair then we’ll talk about your other options. During your assessment please feel free to ask any questions you might have, we want to address any concerns, no matter how small.

When will my wheelchair be ready?

It may be we can supply a wheelchair immediately. However more specialist chairs may take a little longer. We’ll keep in touch with you and arrange a convenient time to deliver, or for you to collect your wheelchair.

How do I know if my home is suitable for a wheelchair?

Most standard doorways will be wide enough to accommodate a standard wheelchair. If you have any concerns please discuss this is your assessment and with your health and social care professional.

Will you review my needs often?

We’ll agree a review date when you receive your wheelchair. This will depend on your level of need. Our customer services team will contact you around the review time to arrange a convenient time for you. We may conduct reviews as an online survey, a telephone survey or as a physical appointment.

If you feel your needs have changed and you need a review before the agreed date, you can self-refer and contact us directly.

To self-refer please contact us on phone 01904 654052

What happens if my wheelchair needs repairing?

If your wheelchair needs repairing, contact the repair service on phone 01904 654052 who will arrange for an engineer to attend.

If our engineer is not able to repair your chair at your home, they may have to take it to our service centre in York. Where possible we will issue you a temporary chair while the repair is taking place. If you are able to get to the service centre yourself – we may be able to repair your chair whilst we wait, your engineer will discuss this with you.

What happens if my wheelchair needs repairing when you’re closed?

If you experience a problem with your wheelchair out of our standard office hours (8am-6pm) we can still help you. Please call Phone 01904 654052 and you will be transferred to our out of hours engineer who will be able to help.

How do I arrange for my wheelchair to be serviced?

If you feel your wheelchair needs servicing please contact our repair services on Phone 01904 654052.

Can I make modifications to the wheelchair myself?

No, you shouldn’t modify the chair yourself. If you want to modify your equipment, please speak to the clinical team on xxxxx xxxxxx so that they can understand why you feel you need to modify your chair as they will be able to find the best solution for you. Modifications can be added to the chair but only by one of our approved technicians.

Do I need an appointment to visit my local service centre?

Clinics run in each centre on a day-to-day basis. Please book an appointment if you need to be re-assessed or work needs carrying out to your chair, this makes sure we have the staff and equipment to help you.

Please call on 01904 654052 or email on xxxx@xxxx.xxx.xxx to arrange an appointment.

How do I arrange for transport to an appointment?

Please call the patient transport service for your local area: If your GP is in North Yorkshire or East Yorkshire please call the Yorkshire Ambulance Service on phone 0300 330 2000 to make arrangements for a pick-up or to cancel a booked transport – opening hours are 8am–6pm.

What if I feel I no longer need my wheelchair?

Please discuss your thoughts with your health and social care professional and they will be able to advise according. If they agree you no longer need your wheelchair please contact us on phone 01904 654052 to arrange collection.

All equipment is on loan to you and remains the property of the wheelchair service, so you must arrange for collection rather than selling the equipment, passing it onto someone else or disposing of it.

Feedback

If you would like to comment, compliment or complain about our service please use one of these methods to get in touch:

01904654052

service@york.nrs-uk.net

or complete the form to arrange a callback

Please see details of our Compliments, comments and complaints policy here