During these uncertain times and following the recent Government requirement and NHSE directives, the decision has been taken by NRS Wheelchair Services to suspend all clinic appointments in Hull and East Riding in order to protect service users, their carers, family and our staff.
If you have a clinic appointment already booked, you will be contacted by the clinical team to discuss and offer possible solutions without a face to face appointment.
URGENT PRIORITY New and re- referrals will be carefully considered by the clinical team to ascertain whether it is medically safe, and clinically appropriate to visit you in your own home.
LOW TO MEDIUM PRIORITY We will continue to accept these referrals. We will contact you to advise you that we will not be able to offer an appointment at this time. We will ask that you call back when the current social distancing requirements have been lifted.
We shall also continue to support hospital discharge, so if you require a wheelchair to support you leaving hospital your hospital Clinician will refer you to the service.
Wheelchair services staff are working hard to provide support to all our users in this difficult time, and are implementing alternative ways of working to help ensure safe access to the service.
NRS realise that power wheelchair usage might change significantly at this time, but it is still important to remember to charge your batteries so that your wheelchair is ready to use when needed. Please follow the following guidelines:
If you have any questions please free to call us on: 03448936375
NRS are responsible for the delivery, collection, maintenance and repair of all wheelchair equipment in your community.
Urgent referrals offered appointment for assessment within 5 working days of receipt of referral
Urgent same day deliveries
Urgent referral offered appointment for assessment within 5 working days of receipt of referral
of service users received their wheelchair within the 18 week government target
For patient transport please telephone 0808 164 3786 to arrange this. Please note morning appointments are required to ensure you an book a journey home.
City Cabs – 01482 501 501
Drive Cabs – 01482 575757
966 Cars – 01482 966 966
01482 347 627
We provide a wide range of high quality, safe health and care services in Hull, the East Riding of Yorkshire, Wigan and St Helens. We are a co-owned 'for better profit' organisation, investing profits into our services, colleagues and the communitiies we work in.
NRS Healthcare are responsible for the assessment of wheelchair users, delivery, collection, maintenance and repair of all wheelchairs in your community.
You can be referred to NRS Healthcare by your GP, therapist, district nurse of Macmillan nurse. Please discuss your needs and any difficulties you are experiencing without a wheelchair at your next appointment.
If your health and social care professional believes you are eligible for a wheelchair and you will benefit from one, they will refer you to our service.
You won’t need to do anything – they’ll send all of the details to us.
We will telephone you to discuss your needs. If your needs are not complex and it’s believe a standard wheelchair will suit your needs, we’ll be able to send one straight out to you.
If we think that your needs are more complex, we’ll arrange a further assessment with one of our therapists.
Your assessment will take place at:
Hull and East Riding Wheelchair Services
11 Reed St
If you can’t make the journey to one of our clinics, we can arrange to visit your home. The wait for a home visit might be longer than an appointment in the clinic. This will be discussed when we contact you to arrange your assessment.
If there is anything you need to bring with you to the assessment, we’ll let you know in advance.
Our qualified clinicians will talk to you about your daily life, your desired outcomes and what you hope to achieve. They can also talk to your carers and/or family if you would like them to and if it’s relevant to your situation.
We’ll consider your lifestyle and how you wish to live and we’ll make a recommendation.
If you are eligible for a wheelchair and the clinician believes this is the best solution for you, we’ll let you know what chair would be best for you and when to expect delivery. If you need a standard wheelchair with no modifications, it is often possible for you to take your wheelchair home with you to start using it immediately.
If you aren’t eligible for a funded wheelchair then we’ll talk about your other options.
During your assessment please feel free to ask any questions you might have, we want to address any concerns, no matter how small.
It maybe we can supply a wheelchair immediately. However more specialist chairs may take a little longer. We’ll keep in touch with you and arrange a convenient time to deliver, or for you to collect your wheelchair.
Most standard doorways will be wide enough to accommodate a standard wheelchair. We recommend bringing the measurements of the doorways in your home to your assessment.
If you have any concerns initially, you can discuss these with your health and social care professional or any that arise later, during your assessment. If there is a concern about access around your property one of our technical instructors may need to visit you and complete an assessment to ensure you receive a suitable wheelchair.
Ramps are sometimes required for wheelchair access to your home, is this is an issue it can be discussed with your community occupation therapist.
We’ll agree a review date when you receive your wheelchair. This will depend on your level of need. Our customer services team will contact you around the review time to arrange a convenient time for you. We may conduct reviews as an online survey, a telephone survey or as a physical appointment.
If you feel your needs have changed and you need a review before the agreed date, you can self-refer and contact us directly.
To self-refer please contact us on phone 01904 654052
If it is determined that you are eligible for a wheelchair funded through the NHS, our clinical staff will order the equipment that they think will meet your needs, this will be discussed with you in the assessment.
Your wheelchair will either be delivered to your home and set up by one of our technicians or we may ask you to come back to the clinic to adjust your wheelchair.
We’ll agree a review date when you receive your wheelchair. This will depend on your level of need. Our customer service steam will contact you around the review time to arrange a convenient time for you. We may conduct reviews as an online survey, a telephone survey or as a physical appointment.
If you feel your needs have and you need a review before the agreed date, you can self-refer and contact us directly. Any additional information you can provide regarding the changes to your needs/situation is always helpful.
To self-refer please contact us on 0344 8936375.
If you have any issues with comfort with your wheelchair, please contact us on 0344 8936375 and we’ll book you into a clinic for review. Our Occupational Therapist will evaluate you and determine if alternatives are available that will make your needs better.
If your wheelchair needs repairing, contact the repair service on 0344 8936375 or email@example.com and we’ll arrange to send a technician out to look at your wheelchair.
If they can’t repair your wheelchair at home, they might have to take it back to our service centre. Where possible we will issue you with a replacement chair while the repair is taking place.
Our technicians are not able to provide roadside repair services. We recommend you purchase third-party insurance and breakdown cover if you have an indoor/outdoor power wheelchair.
Yes, please contact us to make an appointment, this ensures that there is someone available to see you. If you have an emergency please contact as we’ll aim to resolve your issues as soon as possible 0344 8936375.
If you experience a problem with your wheelchair outside of our standard office hours (8am-6pm, please contact 0344 8936375 and your call with be answered by our duty technician.
The wheelchairs and accessories which are loaned to you, remain the property of NRS Healthcare. We recommend you insure your wheelchair as it is your responsibility for any repairs or replacement costs due to improper care or theft.
No wheelchairs must be returned to NRS Healthcare if you feel that you no longer need them. To arrange return or collection please contact us on 0344 8936375.
No, modifications can only be completed by clinical staff or an NHS approved repairer. Please contact us on 0344 8936375 to discuss any modifications that you think you require.