Nottinghamshire Rehab Service, it's a long-established company that started in Nottingham and now has multiple sites across the UK, supplying community equipment, wheelchair and clinical services alongside the technology enabled care contracts.

Nationwide, though the depot servicing the East Sussex contract is in Worthing.

Yes, they can call 0300 100 0260, email tecs@eastsussex.nrs-uk.net or text 07378 905739.

Home-based across East Sussex, West Sussex and Kent, and the depot is based in Worthing.

This service is outsourced and there are several Appello monitoring stations located nationwide.

Any queries received over the weekend will be dealt with on Monday.

Yes, please highlight this on the referral form that contact is to be made via text message.

No, this cannot be used in medication dispensers to protect from moisture & cross contamination.

If your client requires assistance to remember to take their medication other options such as reminder clock may be more suitable.

The online referral tool that ESCC prescribers will be using shows all the equipment that is in the contract, including costs.

Yes.

Yes, these items will be shown in the online referral tool.

The new falls sensors are designed not have as many false alarms as previous models and all work in slightly different ways. The Chiptech Pearl Advanced is neck-worn only. Telealarm does not offer a belt-clip option.

Pillow shakers should be a minimum of 15cm from pacemakers. In addition, anything with a SIM card should be 25cm away from a pacemaker as standard. These dependencies are referenced in the portal and on the Decision Support Tool.

If the client prefers a wrist-worn pendant, please note their preference on the order and the pendant will be adapted to wrist-worn. A wrist worn device does not need to be ordered as well.

Please default to the Chiptech options. The portal will reference any 'preferred' options.

There is only 1 keysafe model (XL) available currently with NRS.

Disability Discrimination Act (DDA) solutions are used to support adults with sensory impairments.

NRS's equipment can self-identify many faults and send a report to NRS, they also test the equipment to confirm the unit is working and a sticker with NRS's number will be on the equipment for any technical support.

Due to the national analogue to digital switch, we can no longer use traditional phone lines to deliver the service. If a service user doesn’t have mobile signal (a technician can establish this when they attend an install) or broadband, we cannot provide telecare services. To enable provision, we would encourage clients to look at accessing social tariffs, details of which can be found at the following link: https://www.ofcom.org.uk/phones-and-broadband/saving-money/social-tariffs/

Yes, we have elastic straps available which are more suitable for clients with thin wrists or for clients who are cognitively impaired and experience swelling in upper limbs. Please note this on the referral form or call us to discuss.

A request for replacement pendant/ wrist strap can be placed via email to tecs@eastsussex.nrs-uk.net You will need to include the following in your email: clients name, LAS ID, postcode and details of the replacement required.

There will be an online referral form to complete; this will ask you for the client details required, as well as allow you to select the equipment you would like to prescribe.

We will be running sessions to help you complete the form and understand the equipment.

New clients receiving the service after 1st September 2023 will contribute £3.85 per week towards the monitoring costs.

Yes, the client contribution goes towards the monitoring element of the service, not the equipment provided.

Emails received by NRS up to 4pm on a weekday will be responded to on the same day.

Yes.

In this situation, please prescribe the Telealarm.

• Standalone is equipment such as apps and keysafes, i.e., unmonitored options.
• Self-monitored is equipment that is not monitored by the Alarm Receiving Centre (ARC) but monitored by a local pager.
• Combination should provide all options.

If in doubt, select Combination.

This question has been included to manage ASC clients in extra care settings who have hardwired Tunstall systems. Once the extra care sites transition to digital (and assuming they move away from Tunstall) this question will be removed.

This is the same as the former Telecheck service. Wherever possible, these will be delivered as automated calls unless this is not suitable for the client. Further guidance will be added to Telecare intranet pages shortly.

If not appropriate to ask, please record as 'unknown'.

This relates to whether the client can contact emergency services themselves, and/or move themselves to safety.

It's not mandatory, but please share this information if known.

Yes, ESCC prescribers will need to ask for this information. The order in which contacts are recorded are the order they will be contacted by NRS.

This option is for Hospital teams only. All other ESCC staff should use the long-term option.

Yes

Please select 'combined' for information on all options to be displayed. There is also a check box at the bottom to show all available options.

The standard unit for NRS is called 'Chiptech'. Once this has been selected, all other peripherals will only be compatible with this base unit, so the smoke detector that works with Chiptech will be the only option available.

The system will not allow you to order equipment that is not compatible with the base unit selected.

Any request to have an assessment for GPS trackers will be directed to the appropriate NST/MH Team.

Where there are concerns you feel may be relevant for NRS, please speak to a senior or a PM to review these on a case-by-case basis, as well as seek further input from NRS about this specific question.

Yes however this is still in development.

Yes, NRS are contactable by clients, and clients can contact NRS with changes. However, if they feel their needs have changed because of (for example) a medication change, they may wish to review their equipment/needs with ASC.

No.

During the first year of the contract.

Over time (1 year from September 2023) existing clients with analogue kit will receive replacement digital kit. New clients after 1st September 2023 will have digital kit installed.

The standard and urgent options will attract a flat fee of £52. Urgent orders should only be used for hospital teams, unless there are exceptional circumstances.

This is dependent on the client's location and mobile connectivity. Where there are mobile signal issues, technicians will explore other options.