NRS Healthcare loans community equipment to people living in their own homes, residential homes and nursing homes on behalf of Buckinghamshire Council and the NHS.
We are responsible for the delivery, collection, maintenance and repair of the equipment loaned to people.
You can contact our customer service team by phone or by emailing. If your query if urgent, please call us. Email enquiries will be responded to within 5 working days.
Equipment should be ordered through our online ordering system – IRIS4 – which can be found here
Before you order equipment for the first time, you will need to complete the mandatory online training and you will then obtain a PIN to allow access to IRIS.
If you have any questions you can always contact our customer services team
IRIS is the system you will use to order the equipment; you need a PIN to access IRIS.
Your manager should complete the PIN request form which can be found on IRIS and return it to the PIN request mailbox here
We will then send you a link to complete some online mandatory training which will help you to prescribe equipment and use IRIS effectively.
You will need to complete the mandatory online training before being issued with a PIN.
If you have any questions about the online training please contact our clinical services team on firstname.lastname@example.org or on 0300 100 0247.
If you have forgotten your PIN as well as your password, you will need to email email@example.com and we will come back to you within 2 working days (most requests will be completed within 1 working day).
If you know your PIN and have registered your email address with NRS Healthcare, you can enter your PIN then click the ‘Reset my Password’ button. You will then receive an automated temporary password to your email address.
If you know your PIN and have set up a secret question and answer with IRIS, you can telephone the helpdesk on 0345 123 6441. If you can quote your PIN, name and provide the answer to your secret question, one of the technicians will reset your password, which will allow you to log in. Please only do this if you haven’t registered your email address.
In the interest of security and to protect sensitive information, if you have forgotten your password and have not registered an email address, or secret question and answer, it will not be possible to verify that you are an authorised user and will not be able to confirm or reset your password. In this case you will need to inform your commissioner or contract manager as they will need to email firstname.lastname@example.org in order to reset your password.
The Trusted Assessor (TA) assesses and installs basic equipment such as toileting aids, bathing equipment, furniture raisers, bed levers, grab rails and mop stick rails..
Our TAs have received further training and can also assess for bath lifts and galvanised rails.
We complete the assessment and install the equipment in one visit where possible.
TEC can help people with lots of different needs, in a lot of different ways. New technology and ways to use it are always being introduced to market and in many cases we may be able to help clients use technology they already have.
We’re always here to help with any questions you might have about TEC or the service – please contact our team on 0300 100 0247 or at email@example.com
You can complete an online TEC referral form here
Our team are available to answer any questions or discuss any specific cases you might have, please don’t hesitate to contact them on the details here
You can request specific equipment to be available in the room on the day of your booking.
There is a separate page set up aimed at providing information directly to clients about the ICES we operate– this page can be found here
We operate a service called Safe+Well. This service can be accessed via a website containing information about which daily living aids might be able to help clients and where they can be found in the local community.
The Safe+Well website includes a questionnaire which clients can complete about areas of daily life where they may experience difficulties. Appropriate equipment which may help will be suggested based on their responses.
The Safe+Well website can be found here
If you or your clients have any questions about Safe+Well, you can contact our local team on 0300 100 0247 (option 3)
We often offer some simple training for prescribers from inductions through to product specific training to help make things easier when you’re prescribing equipment.
Please see below for training dates coming up.
5th July 2021 10-11am
More dates will be available at the end of July
6th July 2021 2-4pm
More dates will be available at the end of July
To book onto any of these sessions please firstname.lastname@example.org
If you would like to speak to the local customer service team please see below for details.
Alternatively you can complete the contact us form.
Clinical team: email@example.com
ICES: 0345 123 8248
TECS: 0300 100 0247 option 1
Clinical: 0300 100 0247 option 2
Safe+Well: 0300 100 0247 option 3
Service centre address:
Unit 1 Millennium Point,