Norwich Team Raise Money for Teenage Cancer Trust

Our fabulous team at the Norwich service centre handed over a cheque for £951 to the Teenage Cancer Trust! This huge amount was raised during a year of internal fundraising activities such as "dress down days" and takings from a break-time chocolate shop at the site.

Teenage Cancer Trust provides world-class cancer services for young people in the UK, including life-changing care and support such as dedicated care facilities, specialist nurses, education in schools and even wigs to help young people experiencing post-chemo hair loss.

Michael Faint, Service Manager at Norwich said: "I am extremely proud of the team here who have once again dedicated themselves to raising money for a wonderful charity. We select a charity each year to raise money for, and this is our highest amount yet!" Michael and his team presented the cheque to Jen Townsend from Teenage Cancer Trust last week. They are now planning their next fundraising project for Nelson's Journey, a local Norfolk charity that supports children and young people experiencing bereavement and we wish the team in Norwich lots of luck.

The Apprentice - Meet Nathan

Here at NRS Healthcare, we love giving young people the chance to shine in their first jobs, and get a kick start in their careers. We thought you’d like to hear about Nathan Birch, our business apprentice at head office, who has hit the ground running in his new role with us…

Nathan is currently undertaking a 13-month business administration course at local Stephenson’s College, and spends 4 days a week working for NRS. His main role is providing administrative support to the PA and supporting the digital team with website content creation.

Nathan told us all about why he chose to do an apprenticeship, his role at NRS, and what his plans for the future are:

I chose to undergo the apprenticeship scheme during my A-levels. I was contemplating going to university to study psychology to eventually become a counsellor, but I felt that I wanted to start my career off a bit sooner and found myself looking through apprenticeships. I applied for an apprenticeship through the college and they offered me numerous positions in different local companies, including NRS Healthcare. I really liked the sound of the company, so I asked to be put forward for an interview and was successful.

I really enjoy my college course, it’s informative and I’m learning about various things that I encounter almost daily within the workplace, so the two go hand in hand. I am learning a variety of basic business concepts, such as organisational structures, principles of business document production and information management. I have to collect evidence of my work to build my portfolio and I work closely with my manager at NRS and my college assessor to ensure I am meeting course requirements. At the end of my course, I may consider furthering my education by doing a level 3 business administration course for an additional year.

I’m currently the assistant to the PA, who supports the board of directors. I have lots of administrative tasks to help head office run smoothly, such as working on reception, creating document packs for meetings, ordering supplies, etc. I also support the training manager by logging employee’s training achievements.

I spend a lot of time working with the digital team, who are responsible for managing the company’s retail website, social media and Amazon and EBay sales. I am using our content management system WordPress to upload written blog content, which I have to turn into HTML code, to the retail website. I’ve discovered that I really like web design and coding and this is something I may consider exploring as a potential career path after my apprenticeship.

I like working at NRS because from day one I have been made to feel at home by my fellow employees and I’ve made friends in lots of different departments. My work genuinely interests me and is something that I believe I am good at but if I do need help or extra support I know that there is someone I can see or talk to that will be able to assist me. I am being exposed to lots of different business functions, and this is great for my knowledge and improving my skill set.

I believe apprenticeships are a very good idea as it provides many people opportunities to work while they learn, giving them both a job and a qualification.

If you are interested in joining the team at NRS Healthcare and seeing our current job vacancies, contact our This email address is being protected from spambots. You need JavaScript enabled to view it.

NRS Healthcare exceeds targets in Brighton & Hove

NRS Healthcare has provided the Community Equipment Service for Brighton & Hove since October 2015, and recent reports have confirmed the company are exceeding their targets, which is great news for the commissioning organisations and service users alike.

A recent report by Healthwatch, the independent consumer champion for health and social care, confirms that NRS Healthcare has made a multitude of achievements since taking over the service, which provided under contract for Brighton & Hove City Council and Brighton & Hove Clinical Commissioning Group (CCG).

The key findings of the report were that:

- NRS continue to provide an excellent service with 99% of deliveries and 99.9% of collections made on time

- NRS has exceeded their target of reducing the amount of same day deliveries to 15% by introducing a less costly next day delivery option, resulting in a 7% overall reduction of delivery costs

- Less than 1% of ‘Delayed Transfers of Care’ (unnecessary hospital stays) were due to community equipment and adaptations

NRS regularly survey their service users in each area in which they operate, and a recent telephone survey carried out in Brighton and Hove asked residents who had used the service at least once, how satisfied they were that the service had met their needs. The research results showed that:

- Over 94% of people said they were ‘very satisfied’ or ‘totally satisfied’ with the service

- 83% of people said their equipment had been delivered and installed without any problems (14% of people had only had ‘minor’ problems which were quickly rectified)

- 97% of people said the equipment had improved their quality of life

Additionally, NRS Healthcare has received over 70 complimentary messages of feedback about the standards of service they had provided.

David Straughan, Managing Director for NRS Healthcare’s equipment services division, is delighted with the report and research outcomes:

“At NRS Healthcare, we are committed to ensuring we provide the best service for our commissioners and service users, focussing on both cost efficiencies but also service standards. Moving forward, there is still work to be done and we will be working closely with Brighton and Hove and the CCG to further improve our collection rates.

We now have an in-house occupational therapist and nurse supporting the service, who are reviewing equipment on loan and arranging retrieval if it is no longer needed by the service user.

In addition to the equipment service, we are supporting local Brighton and Hove residents with our recently launched Safe+Well service, designed to support people who do not meet the eligibility criteria for equipment on loan, or who want to buy their own equipment and keep it. Customers can complete a free, online or telephone assessment, or pay for an assessment from our occupational therapist if required. Safe+Well can help them select the right products and point them to trusted local suppliers where they can make a purchase.

We are delighted that the service is running well and thank our local team based at the Hove service centre for their hard work and dedication.”

Find out more about NRS Healthcare’s community equipment services and clinical services clinical services.

Meet our new Occupational Therapy Assistant

We are delighted to introduce you to Kate Saffell, our new Occupational Therapy (OT) Assistant, who joins the Clinical Services team after working in Product Management for four years. Kate joins the OT team at our head office, and will be using her excellent product knowledge to support customers, care homes and Occupational Therapists in choosing and buying the right equipment for their needs.

Kate is excited about her new role: “My role in Product Management has given me the opportunity to work closely with the Occupational Therapists for a number of years so I’ve seen and experienced first-hand how much they help our customers – something I’m really keen to be involved with going forward.

My role in the Occupational Therapy team will be very customer focussed and I’ll be able to put my product knowledge to good use when taking calls on the product advice telephone helpline or answering questions that come in on email or via live webchat. I’m looking forward to finding out the needs of our customers, talking to them about their individual circumstances and helping them to choose a product that will give them the confidence to live more independently.”

When asked what first attracted her to the role of Occupational Therapy Assistant, Kate was keen to praise the present Occupational Therapy Team and the exciting future they are facing within the business as a whole: “There is a really good opportunity for career progression within the Occupational Therapy sector that I’m keen to explore and the training available is vast. The Occupational Therapy Team at NRS Healthcare is expanding loads at the minute – we’re recruiting more and more Occupational Therapists with a few vacancies still to fill – and that’s also an exciting prospect. I have the added benefit of knowing and working with the Occupational Therapy team at Head Office for nearly 4 years now and that was a big factor in applying for the role of Occupational Therapy Assistant. Rachel, Helen and Sharon have been really kind, helpful colleagues who always go the extra mile whenever you need them and I’m joining their team with a good foundation in product knowledge. I’m really looking forward to this exciting new adventure!”

If you’re interested in finding out more about joining our Occupational Therapy Team please email our Clinical Lead, Rachel, on This email address is being protected from spambots. You need JavaScript enabled to view it. to ask about our vacancies!

NRS Healthcare exhibits new and exclusively developed products at Rehacare

We are thrilled to be exhibiting at Rehacare in Dusseldorf from 4th to 7th October 2017, where we are unveilling our hotly anticipated Atlas Advance Turning and Transfer Aid, a welcome addition to our expanding moving and handling range. Alongside the Atlas will be two new children’s toileting products - the Nuvo™ Petite Toileting Platform and Toilet Frame, and our flagship paediatric product, the Seahorse Plus Toileting and Shower Chair.

Jason Brown, Export Manager, explains further: “It is really exciting to bring new products to the show and I’m delighted to be able to exhibit the new Atlas Advance. It has been engineered in-house by our development team, after taking on board feedback from healthcare professionals and their clients about other transfer aids on the market. Features such as a four bar handle, non-slip mat on the platform and safety belt, enable easier movement of a person who is able to pull themselves up to a standing position.

We also have a range of exclusive new children’s products to exhibit, which enable a child to use the toilet more easily. Our Seahorse Plus will be a huge point of interest, as it was redesigned in 2016 to have a sleeker, more modern appearance and a host of new functions. This is our bestselling product both in the UK and abroad, and we look forward to demonstrating it.

NRS Healthcare is celebrating 70 years in the rehabilitation industry this year. We now have a range of over 3000 daily living aids, and supply products to over 50 countries. Therefore, we have the knowledge and expertise to really support, and provide great benefits, to a variety of international organisations. We are veterans at Rehacare, having exhibited there for 10 years or more. It is a great show and an excellent opportunity for us to meet with some of our existing overseas suppliers, along with talking to other businesses about how we can work together.”

Email This email address is being protected from spambots. You need JavaScript enabled to view it. for more information on new products.