Impressive additions to our fleet of vans

As a market-leading provider of community equipment services and rehabilitation and care equipment, it’s vitally important for us to have a reliable fleet of vans to deliver and collect equipment across the country which will help improve the quality of life for thousands of people with mobility and other health care needs.

To ensure the best possible service, we have almost 300 fully equipped Mercedes-Benz vehicles that are fully fitted with the highest standard of equipment for all our ICES contracts. Last Spring, Mercedes Benz launched their elegant New Vito range and we’re delighted to announce that we’ve just added 25 New Vito 111 CDI Longs vans to our growing fleet.

Fleet Manager Alison Owen is particularly impressed with the latest additions “The New Vito vans are used by engineers who carry out repair and maintenance contract work on items of equipment we’ve supplied, so they are loaded with tools and stocks of spare parts. The Vito has plenty of space for this purpose; it’s also very comfortable and refined to drive, and looks great too.”

Our new NRS branded Vito vans are on the road now, so be sure to keep an eye out for them!

A double win for NRS Healthcare

It’s been a great few weeks at NRS Healthcare as official news of two contract wins arrived in the post.


We were thrilled to hear from the members of Lincolnshire County Council, who have once again chosen NRS Healthcare to provide the Integrated Community Equipment Services (ICES) for their area.

This is a contract we have held since 2004 – something which we are very proud of as the Lincolnshire ICES is reputedly one of the largest Services within the country. The new contract will commence on 1st April 2016 and run for an initial term of 5 years with the option to extend by a further 2 years.


We are delighted to announce that we have been awarded the contract to deliver a new community equipment service in one of the most densely populated counties in England – Kent. We are really looking forward to working closely with the statutory services there and delivering a first class service to the children, young people, and adults with carers who rely on community equipment to keep them safe at home.

NRS Bid Director Matthew Spooner said, “This new contract offers both NRS and the community of Kent a wonderful opportunity. Our team are not only committed to providing a person-centred service, they will also offer the latest innovations in product development and use digital technology to improve care even further throughout the community.

“Additionally, we will implement a dedicated clinical advisory support service called Safe+WellTM, which will be delivered by our qualified Occupational Therapists. From local demonstrations of daily equipment that can enhance quality of life for those less able, to arranged home visits where you can discuss your personal circumstances, our expert OT’s will provide sound advice and information.”

The new contract will run for an initial term of term of 5 years, with the option to extend by a further 2 years – commencing on 30th November 2015.

Our new NRS truck is ready to hit the road!

We are excited to announce the arrival of the first of our new NRS Healthcare branded lorries, which will support our ever growing distribution network across the UK.

Following on from the success of our partnership with FDC Holdings Ltd, aligned to our rapidly expanding contract base, this is the first of two vehicles which will be used to link up our Service Centres and our central distribution hub.

Commercial Director, Steve Kennedy, is thrilled with how this year is taking shape.

“The teams at NRS Healthcare have worked really hard to ensure 2015 is a fantastic year for the business and, so far, they have certainly not disappointed. We now have major contracts in 15 areas which we supply and deliver on a weekly basis. By investing in a fleet of branded lorries we help de-risk the services we provide and ensure that Commissioners’ receive the highest level of services they need to support their citizens.

"This, in turn, means we can continue to vigorously promote daily living aids for older and disabled people, empowering them to live more independently – which, of course, is what we’re passionate about."

The first new NRS Healthcare lorry is now ready for its initial delivery, so make sure you look out for it on the road as it makes its way across the UK.

New Retail Website Launch! has changed in to - tablet version

Check out the new NRS Healthcare retail website - launching this week to make NRS Healthcare the number one choice for daily living aids online.

Farhan Hussain, Head of Digital, explained the highlights of the new site: "Based on customer feedback and research, we have completely redesigned the look and functionality of the site to make it more modern, easier to navigate, easier to place orders and responsive so it works just as well on a PC, tablet or smartphone.

The site will continue to develop whilst we test it with different users, add new products and create more advice content to make choosing the right product easier. We want NRS Healthcare to be the ultimate go-to brand for all equipment needs, ensuring our customers get the best advice, products and prices to create a positive experience from the moment they land on the site to placing their order and beyond."

Self funding members of the public looking to buy their own products have multiple options for purchasing from NRS Healthcare, via our fantastic new website or by mail order catalogue - both backed by our Occupational Therapist product advice helpline and online chat option.

Visit the new site

New Contracts - Powys, Dorset, West Sussex


NRS Healthcare has recently won the Powys Community Equipment Service contract, commencing on the 2nd September 2015 for a period of 3 years with the option to extend for a further 2 years.


NRS Healthcare has been awarded a 5 year contract which commenced 1st April 2015, to provide the Pan Dorset community equipment service, after a successful 5 years servicing Bournemouth and Poole.

The service, entitled 'Equip for Living', employs around 60 team members and is operating from our existing Bournemouth service centre with the addition of a second in Piddlehinton, to the West of the county.

Extensive improvements have been made to the Bournemouth site.


We were successful in rebidding for the West Sussex ICES contract which went live in April for a period of 5 years plus possible 2 year extension. The Commissioners are keen to give their service users more control within the equipment service and as such, we have launched a timed delivery/collection service. This gives service users, family members and carers the ability to request the activity to be undertaken in one of three timeslots, between 08:00 - 12:00, 12:00 - 16:00 & 16:00 - 20:00, when it is convenient for them.

We will also be trialling a 'service user led' model through the Summer. This means that after an assessment, instead of the prescriber telling us which service level they want (next day, five day, etc), the prescriber will place the order on iRIS and it will be up to the service user, family member or carer to call us to arrange a suitable day and time for them. If there is no contact within seven days, we will then contact them and arrange as normal. This is again aimed at giving the service user more control of when the equipment is delivered or collected.

We are also looking to have a "mini hub" on a retail park in Crawley, which will be in effect a small depot covering the North and North East of the county as well as being the base for the Safe+Well™ service and retail sales.