Introducing our new CEO

We’d like to take this opportunity to announce the appointment of Jerry Benson as the new Chief Executive Officer of NRS Healthcare.

Jerry comes to us from Allied Healthcare, where he was responsible for delivering domiciliary care to 22,000 people across the UK through a team of 12,000 carers. Jerry was also responsible for Allied’s frontline clinical services, including GP out of hours, Urgent Care Centres and GP drop-in centres. Prior to Allied, Jerry worked in Serco, where he ran a range of businesses including the Education business and Serco’s private sector BPO business.

One of the key aspects which drew Jerry to join NRS Healthcare was the fact that, as a business, not only do we supply high quality equipment to those who need help living independently, we also have a qualified team of professional Occupational Therapists (OT’s) in-house to offer advice and information online and over the phone. This gives us added value over our competitors as we can ensure our customers receive the most reliable and appropriate product for their needs.

Additionally, our knowledgeable OT’s provide us with an expert-to-expert channel when communicating with Local Authorities and Trusts which has helped us succeed as a market-leading provider of community equipment services and rehabilitation and care equipment. Most recently, NRS Healthcare has been awarded some truly celebrated contracts including the opportunity to deliver a new, person-centred community equipment service in Kent – one of the most densely populated counties in England.

Delivering integrated, person-centred care is integral to Jerry’s beliefs and is an ethos which is reinforced throughout the whole of NRS Healthcare.

“The individual requiring extra help in their daily activities should be at the centre of everything we do and I strongly believe that operating on a community of care basis is the best way to serve their needs. This means working in partnership with agencies and other private sector providers to ensure patients and customers are cared for in the most holistic way, receiving the best products and services to help them continue living independently.”

We’re thrilled to have Jerry on board and look forward to working with him to fulfil the future vision of NRS Healthcare.

NRS will continue to deliver top service in Leicestershire

Great news to share today as NRS Healthcare has been formally re-awarded the Leicester, Leicestershire and Rutland Community Equipment Service Contract for a period of up to 7 years (5+1year extension + 1 year extension).

Having held the contract since 2011, we’re delighted with the vote of confidence that Leicester City Council has shown in the current service we offer. Being re-commissioned to deliver the Integrated Community Equipment Services (ICES) to Leicester City Council and its health and social care partners will enable us to sustain the future development of existing health and social care services, enhancing and increasing independent living in the county.

The new service will commence in April 2016 and continue to work with adults, children and young people in the community, focussing on areas such as health and social care reablement, rapid response, provision of hospital at home and personal care and community based support. The service will also support children and young people in educational settings, e.g. early years, mainstream and special schools, 6th Form and FE Colleges, pupil referral units etc.

We are pleased that Commissioners acknowledge and recognise ICES as a preventative service which plays an important role within the whole system of health and social care provision. By supporting the delivery of strategies relating to discharge from hospital, ICES can help prevent unnecessary hospital admissions whilst encouraging reablement back to independence.

By investing in equipment and services, NRS will assist Commissioners in reducing the need for other forms of care and we look forward to continue working with members of the Leicester, Leicestershire and Rutland communities.

Impressive additions to our fleet of vans

As a market-leading provider of community equipment services and rehabilitation and care equipment, it’s vitally important for us to have a reliable fleet of vans to deliver and collect equipment across the country which will help improve the quality of life for thousands of people with mobility and other health care needs.

To ensure the best possible service, we have almost 300 fully equipped Mercedes-Benz vehicles that are fully fitted with the highest standard of equipment for all our ICES contracts. Last Spring, Mercedes Benz launched their elegant New Vito range and we’re delighted to announce that we’ve just added 25 New Vito 111 CDI Longs vans to our growing fleet.

Fleet Manager Alison Owen is particularly impressed with the latest additions “The New Vito vans are used by engineers who carry out repair and maintenance contract work on items of equipment we’ve supplied, so they are loaded with tools and stocks of spare parts. The Vito has plenty of space for this purpose; it’s also very comfortable and refined to drive, and looks great too.”

Our new NRS branded Vito vans are on the road now, so be sure to keep an eye out for them!

A double win for NRS Healthcare

It’s been a great few weeks at NRS Healthcare as official news of two contract wins arrived in the post.


We were thrilled to hear from the members of Lincolnshire County Council, who have once again chosen NRS Healthcare to provide the Integrated Community Equipment Services (ICES) for their area.

This is a contract we have held since 2004 – something which we are very proud of as the Lincolnshire ICES is reputedly one of the largest Services within the country. The new contract will commence on 1st April 2016 and run for an initial term of 5 years with the option to extend by a further 2 years.


We are delighted to announce that we have been awarded the contract to deliver a new community equipment service in one of the most densely populated counties in England – Kent. We are really looking forward to working closely with the statutory services there and delivering a first class service to the children, young people, and adults with carers who rely on community equipment to keep them safe at home.

NRS Bid Director Matthew Spooner said, “This new contract offers both NRS and the community of Kent a wonderful opportunity. Our team are not only committed to providing a person-centred service, they will also offer the latest innovations in product development and use digital technology to improve care even further throughout the community.

“Additionally, we will implement a dedicated clinical advisory support service called Safe+WellTM, which will be delivered by our qualified Occupational Therapists. From local demonstrations of daily equipment that can enhance quality of life for those less able, to arranged home visits where you can discuss your personal circumstances, our expert OT’s will provide sound advice and information.”

The new contract will run for an initial term of term of 5 years, with the option to extend by a further 2 years – commencing on 30th November 2015.

Our new NRS truck is ready to hit the road!

We are excited to announce the arrival of the first of our new NRS Healthcare branded lorries, which will support our ever growing distribution network across the UK.

Following on from the success of our partnership with FDC Holdings Ltd, aligned to our rapidly expanding contract base, this is the first of two vehicles which will be used to link up our Service Centres and our central distribution hub.

Commercial Director, Steve Kennedy, is thrilled with how this year is taking shape.

“The teams at NRS Healthcare have worked really hard to ensure 2015 is a fantastic year for the business and, so far, they have certainly not disappointed. We now have major contracts in 15 areas which we supply and deliver on a weekly basis. By investing in a fleet of branded lorries we help de-risk the services we provide and ensure that Commissioners’ receive the highest level of services they need to support their citizens.

"This, in turn, means we can continue to vigorously promote daily living aids for older and disabled people, empowering them to live more independently – which, of course, is what we’re passionate about."

The first new NRS Healthcare lorry is now ready for its initial delivery, so make sure you look out for it on the road as it makes its way across the UK.