News

NRS Healthcare’s fleet of vans awarded accreditation by Van Excellence

We’re thrilled to announce that, after a recent audit, our fleet of vans has been awarded with an accreditation by the Freight Transport Association (FTA) for Van Excellence!

This is superb news which has been achieved through the dedication of all our drivers and the exceptional hard work of our Fleet Manager Alison Owen who, since joining us in mid-2013, has put a series of assessment measures into place to closely document the efficiency of our vans and the skill set of our drivers.

Having already partnered with Drive Smarter to run a Driver Awareness Programme for each of our Fleet Team, we can now say that we are accredited Van Excellence operators. In fact, our recent audit report by the FTA states “There are no areas within the standards that require attention” and that “Robust systems have been demonstrated for all areas and meet the requirements of the Van Excellence audit.”

The Van Excellence initiative has been developed by the FTA to enhance the standards of van operator compliance, celebrate operators who demonstrate excellence and represent the interests of the van industry. We’re exceptionally proud to be a part of this scheme and endeavour to continue providing the very best service to our clients and customers.

Fleet insurance claims for NRS Healthcare reduced by more than half!

Since her appointment in mid-2013, our dedicated fleet manager Alison Owen has been working hard to ensure all NRS Healthcare driver technicians are made fully aware of their responsibilities on the road and the repercussions they face should their vehicle be deemed deficient in any way (such as defective tyres or missing brake lights).

In just over 18 months, Alison has brought in a number of key changes to the company’s fleet policy – the biggest of which has been introducing driver assessors at each of NRS Healthcare’s 21 depots through a partnership with Drive Smarter. Drivers that are rated ‘gold’ are assessed once a year, while those considered ‘silver’ are assessed twice a year and ‘bronze’ drivers are assessed every three months.

The changes to our fleet policy has resulted in NRS Healthcare’s insurers paying out substantially less – saving approximately £200,000 since 2013. When you consider our fleet has increased to 345 vans and 56 cars during that time, these figures become even more impressive.

Additionally, by the end of January we’ll have moved to become a 100% Mercedes-Benz fleet of vans, fitted with speed limiters (set at 70mph), telematics and reversing cameras. Telematics give our drivers in-vehicle feedback via a lightbar which goes from green to amber to red and beeps at them if they do any harsh manoeuvres which, again, improves driving performance.

The improvement in our fleet has been so vast, Alison has even been featured in the January edition of Fleet News – view the full article and discover why “Fleet is not something you can do part-time.”

A lovely Christmas surprise for NRS

A few weeks ago, as part of our Children in Need efforts, we donated a range of activity packs to 11 Special Needs schools within the Leicestershire area. Put together with the help of our Occupational Therapists, our Clinical Services Lead Rachel Seabrook explained the benefits behind the packs, saying:

“Playing games or completing activities together can help children learn from each other, share memories, and improve skills such as hand eye coordination. The activity packs aim to be inclusive for children of all ages and abilities.”

As you can imagine, the activity packs were gratefully received – especially by the schools who personally invited us to present the gifts at their dedicated Children in Need assemblies.

The children we met at these schools were nothing short of wonderful – full of courage and vigour – so we were thrilled when, last week, we received handmade cards from them, not only to say thank you for their gifts but also to wish everyone at NRS Healthcare a very Merry Christmas.

In addition, we’ve also received several photographs of the students learning together and having fun with their new equipment – something which pleases us greatly. We feel very privileged to have been able to make a difference to these exceptional schools and we wish everyone, staff and students alike, all the best for a wonderful Christmas and a fantastic 2016.

Introducing our new CEO

We’d like to take this opportunity to announce the appointment of Jerry Benson as the new Chief Executive Officer of NRS Healthcare.

Jerry comes to us from Allied Healthcare, where he was responsible for delivering domiciliary care to 22,000 people across the UK through a team of 12,000 carers. Jerry was also responsible for Allied’s frontline clinical services, including GP out of hours, Urgent Care Centres and GP drop-in centres. Prior to Allied, Jerry worked in Serco, where he ran a range of businesses including the Education business and Serco’s private sector BPO business.

One of the key aspects which drew Jerry to join NRS Healthcare was the fact that, as a business, not only do we supply high quality equipment to those who need help living independently, we also have a qualified team of professional Occupational Therapists (OT’s) in-house to offer advice and information online and over the phone. This gives us added value over our competitors as we can ensure our customers receive the most reliable and appropriate product for their needs.

Additionally, our knowledgeable OT’s provide us with an expert-to-expert channel when communicating with Local Authorities and Trusts which has helped us succeed as a market-leading provider of community equipment services and rehabilitation and care equipment. Most recently, NRS Healthcare has been awarded some truly celebrated contracts including the opportunity to deliver a new, person-centred community equipment service in Kent – one of the most densely populated counties in England.

Delivering integrated, person-centred care is integral to Jerry’s beliefs and is an ethos which is reinforced throughout the whole of NRS Healthcare.

“The individual requiring extra help in their daily activities should be at the centre of everything we do and I strongly believe that operating on a community of care basis is the best way to serve their needs. This means working in partnership with agencies and other private sector providers to ensure patients and customers are cared for in the most holistic way, receiving the best products and services to help them continue living independently.”

We’re thrilled to have Jerry on board and look forward to working with him to fulfil the future vision of NRS Healthcare.

NRS will continue to deliver top service in Leicestershire

Great news to share today as NRS Healthcare has been formally re-awarded the Leicester, Leicestershire and Rutland Community Equipment Service Contract for a period of up to 7 years (5+1year extension + 1 year extension).

Having held the contract since 2011, we’re delighted with the vote of confidence that Leicester City Council has shown in the current service we offer. Being re-commissioned to deliver the Integrated Community Equipment Services (ICES) to Leicester City Council and its health and social care partners will enable us to sustain the future development of existing health and social care services, enhancing and increasing independent living in the county.

The new service will commence in April 2016 and continue to work with adults, children and young people in the community, focussing on areas such as health and social care reablement, rapid response, provision of hospital at home and personal care and community based support. The service will also support children and young people in educational settings, e.g. early years, mainstream and special schools, 6th Form and FE Colleges, pupil referral units etc.

We are pleased that Commissioners acknowledge and recognise ICES as a preventative service which plays an important role within the whole system of health and social care provision. By supporting the delivery of strategies relating to discharge from hospital, ICES can help prevent unnecessary hospital admissions whilst encouraging reablement back to independence.

By investing in equipment and services, NRS will assist Commissioners in reducing the need for other forms of care and we look forward to continue working with members of the Leicester, Leicestershire and Rutland communities.