News

NRS Healthcare receives internationally recognised Health and Safety accreditation

After a recent inspection of our depots and Head Office, we’re proud to announce that NRS Healthcare has been awarded the OHSAS 18001:2007 accreditation – a truly international standard which sets out the requirements for occupational health and safety management good practice.

Approved by Lloyd’s Register Quality Assurance (LRQA), this accreditation confirms we have the policies, procedures and controls in place to achieve the best possible working conditions and workplace health and safety aligned to internationally recognised best practice.

There are many benefits that the OHSAS 18001 offers both our business and our customers. It enables us to:

1. Create the best possible working conditions across our organisation

2. Identify hazards and put in place controls to manage them

3. Reduce workplace accidents and illness to cut related costs and downtime

4. Engage and motivate staff with better, safer working conditions

5. Demonstrate compliance to customers and suppliers

We asked our Head of Health and Safety, Morag Cumming-Tandy, to explain the significance of NRS Healthcare being awarded with this prestigious accreditation:

“The introduction of an accredited Health & Safety Management system has enabled our teams at NRS to put in place structured management frameworks thus minimizing our operational risks, delivering optimum working conditions and meeting legal, industry and customer requirements.

It also ensures NRS Healthcare’s longevity, health and integrity through improving our corporate reputation and demonstrating our commitment to best practice.”

Please visit our Awards and Accreditations page for more information on our full range of achievements and recognitions.

NRS Healthcare Driver Technician Saves Service User's Life

Liam Richards, a Driver Technician from NRS Healthcare in Kent, was delivering to a service user called Jean one Friday morning earlier this year, when he heard her calling for help. Jean was recovering from a spell in hospital, and had fallen from her chair earlier in the day – unable to get up. Upon hearing her cries for help, Liam accessed the home to help Jean, finding her on the floor. He quickly realised he should not pick her up in case she had injured herself. He spoke to Jean to comfort her and called the ambulance. Liam made Jean more comfortable with a pillow, fetched a dressing gown to keep her warm and applied a cold compress to a wound she had sustained during the fall. He waited with her until the paramedics arrived and took her to hospital.

Jean’s granddaughter, Emily, wrote to the service centre to offer her praise and explain further that the situation was a lot more serious than it appeared at first: “My nan had only recently just come out of hospital. She had a fall and was unable to get herself up. If we’d been there first we would have just got her back into her chair. However, it turns out upon arrival at the hospital that she was suffering from Sepsis again and if Liam hadn’t have called the ambulance and got her to hospital, the outcome may have been very different. So in no uncertain terms this guy saved my nan’s life.”

We asked Liam what it felt like to save someone’s life: “I never for one moment thought my actions might save Mrs Ryan’s life – I just did what I believe any caring person would do. I’m really glad I went inside to help her. You never know what you’re going to come across in this job and thankfully, this was one of the rarer situations. I really hope Mrs Ryan recovers from her fall quickly and I’m sure she’ll be well looked after by her lovely family.”

Service Manager, Sharron Nevins, congratulated Liam on his actions: “Liam was a true professional and we are really proud of him. Most of the frontline staff go above and beyond their duties on a daily basis but this turned out to be very serious and life threatening, as it seems the service user may have died if he hadn’t taken that course of action.”

NRS begins new Community Equipment contract Berkshire wide

NRS Healthcare started its new contract today with West Berkshire Council to deliver Community Equipment Services Berkshire wide. The contract, run by NRS since 2012 was retendered in 2016, with NRS announced as winner in October 2016.

The new contract is for 5 years with a potential 2 year extension

Lincolnshire telecare

NRS Healthcare has today taken on an additional service in Lincolnshire to deliver monitoring services for Telecare users across the County. The service comprises an element of self funding by service users, with NRS taking on all invoicing and collection processes for the service.

Powys Telecare

NRS today started a new service in Powys to install, service, collect and recycle Telecare equipment on behalf of Powys County Council and Powys Teaching Health Board. The new service extends the scope of our existing contract for Integrated Community Equipment Services across Powys.