NRS Healthcare exceeds targets in Brighton & Hove

NRS Healthcare has provided the Community Equipment Service for Brighton & Hove since October 2015, and recent reports have confirmed the company are exceeding their targets, which is great news for the commissioning organisations and service users alike.

A recent report by Healthwatch, the independent consumer champion for health and social care, confirms that NRS Healthcare has made a multitude of achievements since taking over the service, which provided under contract for Brighton & Hove City Council and Brighton & Hove Clinical Commissioning Group (CCG).

The key findings of the report were that:

- NRS continue to provide an excellent service with 99% of deliveries and 99.9% of collections made on time

- NRS has exceeded their target of reducing the amount of same day deliveries to 15% by introducing a less costly next day delivery option, resulting in a 7% overall reduction of delivery costs

- Less than 1% of ‘Delayed Transfers of Care’ (unnecessary hospital stays) were due to community equipment and adaptations

NRS regularly survey their service users in each area in which they operate, and a recent telephone survey carried out in Brighton and Hove asked residents who had used the service at least once, how satisfied they were that the service had met their needs. The research results showed that:

- Over 94% of people said they were ‘very satisfied’ or ‘totally satisfied’ with the service

- 83% of people said their equipment had been delivered and installed without any problems (14% of people had only had ‘minor’ problems which were quickly rectified)

- 97% of people said the equipment had improved their quality of life

Additionally, NRS Healthcare has received over 70 complimentary messages of feedback about the standards of service they had provided.

David Straughan, Managing Director for NRS Healthcare’s equipment services division, is delighted with the report and research outcomes:

“At NRS Healthcare, we are committed to ensuring we provide the best service for our commissioners and service users, focussing on both cost efficiencies but also service standards. Moving forward, there is still work to be done and we will be working closely with Brighton and Hove and the CCG to further improve our collection rates.

We now have an in-house occupational therapist and nurse supporting the service, who are reviewing equipment on loan and arranging retrieval if it is no longer needed by the service user.

In addition to the equipment service, we are supporting local Brighton and Hove residents with our recently launched Safe+Well service, designed to support people who do not meet the eligibility criteria for equipment on loan, or who want to buy their own equipment and keep it. Customers can complete a free, online or telephone assessment, or pay for an assessment from our occupational therapist if required. Safe+Well can help them select the right products and point them to trusted local suppliers where they can make a purchase.

We are delighted that the service is running well and thank our local team based at the Hove service centre for their hard work and dedication.”

Find out more about NRS Healthcare’s community equipment services and clinical services clinical services.

Meet our new Occupational Therapy Assistant

We are delighted to introduce you to Kate Saffell, our new Occupational Therapy (OT) Assistant, who joins the Clinical Services team after working in Product Management for four years. Kate joins the OT team at our head office, and will be using her excellent product knowledge to support customers, care homes and Occupational Therapists in choosing and buying the right equipment for their needs.

Kate is excited about her new role: “My role in Product Management has given me the opportunity to work closely with the Occupational Therapists for a number of years so I’ve seen and experienced first-hand how much they help our customers – something I’m really keen to be involved with going forward.

My role in the Occupational Therapy team will be very customer focussed and I’ll be able to put my product knowledge to good use when taking calls on the product advice telephone helpline or answering questions that come in on email or via live webchat. I’m looking forward to finding out the needs of our customers, talking to them about their individual circumstances and helping them to choose a product that will give them the confidence to live more independently.”

When asked what first attracted her to the role of Occupational Therapy Assistant, Kate was keen to praise the present Occupational Therapy Team and the exciting future they are facing within the business as a whole: “There is a really good opportunity for career progression within the Occupational Therapy sector that I’m keen to explore and the training available is vast. The Occupational Therapy Team at NRS Healthcare is expanding loads at the minute – we’re recruiting more and more Occupational Therapists with a few vacancies still to fill – and that’s also an exciting prospect. I have the added benefit of knowing and working with the Occupational Therapy team at Head Office for nearly 4 years now and that was a big factor in applying for the role of Occupational Therapy Assistant. Rachel, Helen and Sharon have been really kind, helpful colleagues who always go the extra mile whenever you need them and I’m joining their team with a good foundation in product knowledge. I’m really looking forward to this exciting new adventure!”

If you’re interested in finding out more about joining our Occupational Therapy Team please email our Clinical Lead, Rachel, on This email address is being protected from spambots. You need JavaScript enabled to view it. to ask about our vacancies!

NRS Healthcare exhibits new and exclusively developed products at Rehacare

We are thrilled to be exhibiting at Rehacare in Dusseldorf from 4th to 7th October 2017, where we are unveilling our hotly anticipated Atlas Advance Turning and Transfer Aid, a welcome addition to our expanding moving and handling range. Alongside the Atlas will be two new children’s toileting products - the Nuvo™ Petite Toileting Platform and Toilet Frame, and our flagship paediatric product, the Seahorse Plus Toileting and Shower Chair.

Jason Brown, Export Manager, explains further: “It is really exciting to bring new products to the show and I’m delighted to be able to exhibit the new Atlas Advance. It has been engineered in-house by our development team, after taking on board feedback from healthcare professionals and their clients about other transfer aids on the market. Features such as a four bar handle, non-slip mat on the platform and safety belt, enable easier movement of a person who is able to pull themselves up to a standing position.

We also have a range of exclusive new children’s products to exhibit, which enable a child to use the toilet more easily. Our Seahorse Plus will be a huge point of interest, as it was redesigned in 2016 to have a sleeker, more modern appearance and a host of new functions. This is our bestselling product both in the UK and abroad, and we look forward to demonstrating it.

NRS Healthcare is celebrating 70 years in the rehabilitation industry this year. We now have a range of over 3000 daily living aids, and supply products to over 50 countries. Therefore, we have the knowledge and expertise to really support, and provide great benefits, to a variety of international organisations. We are veterans at Rehacare, having exhibited there for 10 years or more. It is a great show and an excellent opportunity for us to meet with some of our existing overseas suppliers, along with talking to other businesses about how we can work together.”

Email This email address is being protected from spambots. You need JavaScript enabled to view it. for more information on new products.

NRS Healthcare supporting UK and international charities

NRS Healthcare is a proud sponsor of the internationally acclaimed, user led charity, Warrington Disability Partnership (WDP) and has recently donated a substantial £5000 towards the charity’s 26th annual Disability Awareness Day (DAD) in Warrington. They are also sponsoring WDP's black tie dinner fundraising event on Friday 13th October.

WDP has over 24 years’ experience in developing and delivering mobility and independent living services to support disabled people and people living with long term health conditions.

NRS also works closely with WDP on ‘The Phoenix Project’, a collaboration with St. Mark Universal Copts Care. This charity aims to eradicate poverty in the Middle East, and The Phoenix Project aims to source recycled community equipment from the UK and send it to Egypt, where it is desperately needed.

NRS Healthcare's Commercial Director, Steve Kennedy, has been the driving force behind the company’s support for WDP and The Phoenix Project and commented: “We are proud to support these two fantastic charities in their vision to bring quality living aids to those in need overseas and in the UK, so they can enjoy a more confident and self-sufficient future.”

Steve was honoured to accept an award on behalf of NRS Healthcare from WDP's Founder, Dave Thompson MBE DL, thanking us for our support (pictured).

For more information visit the Warrington Disability Partnership website.

NRS Healthcare's Clinical Services is Growing

NRS Healthcare’s Clinical Services division began with one Occupational Therapist (OT) providing advice over the telephone to customers looking to purchase daily living aids. It is now a division in its own right, with a team of 14 OTs and 8 OT Assistants, 2 Assistive Technology Assessors and a Triage Officer, working at head office and across the country in our service centres to support both the Product Sales and Community Equipment Services divisions, as well as our local authority partners through bespoke projects.

We spoke to Rachel Seabrook who heads up this team, to find out more about what they are working on currently and how they are planning to grow in the future…

"At head office, we operate a telephone, email and online product advice service for professional and trade clients, as well as members of the public. In the last 12 months we’ve spoken to over 5000 customers, helping them choose the correct product to meet their needs. We carry out product training sessions with customer service and sales employees. We get involved in tendering for new contracts, product development, and ensure the product descriptions on iRIS are clinically accurate and relevant."

OTs and OTAs in our service centres undertake activities that form part of our contract with the local authority, so for example:

    Recalling products from care homes Running local Safe+Well services Training NRS staff and prescribers on equipment Managing ‘special’ equipment and encouraging use of recycled equipment instead – saving our local authority customers £10,000 per month on average.

We are also carrying out bespoke projects for local authorities. For example, in Buckinghamshire, we are helping them reduce their OT assessment waiting list. Our OTs and OTAs in Aylesbury, led by Linda Ellis, have carried out around 300 OT home assessments. They’ve received excellent feedback from service users and commissioners.

We have recently launched an Assistive Technology Assessment Service in Buckinghamshire, run by new OT Fiona Whitehouse. This sees us visiting people who require devices to live safely at home, assessing them, installing equipment such as panic alarms, location tracking devices, door sensors and so on. We’ve currently received over 460 referrals and had to increase the team rapidly to cope with the demand by recruiting a Triage Officer, Hannah McDowall, who now deals with the referrals as they come in.

A third project for Buckinghamshire is a review of ‘double handed care’ packages. We have assessed around 150 people who currently have two carers visit them at home to find out whether they could have this safely reduced to one carer by using different equipment, or shown better moving and handling techniques. So far, we’ve found around 40% of cases could use one carer instead of two. This reduction in care saves the council money and means better care for the service user, for example with one person focussed on talking to them (not their colleague) and using more comfortable moving and handling techniques.

Finally, a new project in Hull involves training 100 social workers as ‘trusted assessors’, so that they are able to prescribe basic community equipment such as grab rails and toileting equipment. This will enable the person to have their needs met in one visit without having to sit on a lengthy OT waiting list.

o, all in all, we’re really busy! We are constantly looking for new opportunities to grow the division, promote our services and increase our revenue. We hope that offering strong clinical services with proven results will help us to win more contracts, since local authorities are looking for more than just equipment deliveries these days."