NRS Healthcare gains first corporate CECOPS accreditation for both community equipment and wheelchair services

We are pleased to be the first organisation to gain the prestigious CECOPS accreditation across both community equipment and wheelchair services. We have worked closely with the CECOPS team to help us achieve corporate accreditation. In addition to our accreditation, NRS Healthcare has also acquired the CECOPS recommended self-assessment and continuous improvement tool, iCOPS®, in order to not just comply with standards but to continuously improve and be the best in what we do.

Jerry Benson, Chief Executive, says NRS Healthcare, said: “Working to the CECOPS outcome-based quality framework across community equipment and wheelchair services, and being independently assessed against this has helped us immensely. It will help us to deliver the highest possible standard of service to our customers and stakeholders.”

CECOPS CEO, Brian Donnelly, says “CECOPS is the gold standard for quality in the assistive technology provider space. We are delighted that NRS Healthcare sees the value in our standards and scheme. It is great that NRS has achieved corporate accreditation for all of their community equipment and wheelchair services contracts. Their commitment to quality and improving standards is impressive and it is evident why they are a leading provider in the space. Well done!”

NRS gains Masternaut Gold Fleet certificate

NRS Healthcare has been certified Gold Fleet status by Masternaut for reducing CO2 emissions year-upon-year.

NRS Healthcare operates community equipment services, wheelchair services and telecare services across the country, operating a large fleet of vans via Masternaut's expert, market-leading, vehicle tracking software.

Alison Owen, Head of Fleet for NRS Healthcare, said: "As part of our ISO 14001 accreditation and our Social Value commitment to reducing our impact on the environment, we ensure our deliveries and collections are carried out in the most efficient way. In 2018, not only did we perform above Masternaut's CO2 benchmark, we also improved on last year's emissions. We use the most up to date vehicles which meet the latest environmental standards, train our drivers, use route planning and telematics to minimise the length and time taken from delivery to delivery and focus day to day on improving everything we do. The Gold Fleet certificate is one way we can measure our success in meeting these aims."

NRS Healthcare launch first of its kind Assistive Technology service

NRS Healthcare has recently launched a new Assistive Technology service for North Yorkshire County Council. Phil Boulton, Mobilisation Manager for NRS, explains what the service entails…

“We were awarded the contract in March and the service went live in May, some 6 weeks later. There was already an existing assistive technology service in North Yorkshire but it was very different, and provided by six different providers, each with a catchment area to cover. The Council was looking for one provider to manage the whole process across the county, providing a single, joined up service from referral, assessment, installation and servicing. Just as importantly, they also wanted a strategic partner to help them turn Assistive Technology into a core part of the thinking of their social care and health professionals when looking at how they could help service users and patients. So as well as delivering the service, we will be working with North Yorkshire to implement a strategy to make Assistive Technology a mainstream part of their provision of care. We will also be putting in place a self funding website and publicity programme, so that residents who want to pay for their own equipment and service can do so. Over the next few years, the plan is to significantly increase the number of people using Assistive Technology to help them remain living independently at home, and at the same time show how this is saving the Council and NHS significant sums by reducing the need for other more expense support, and reducing or delaying people needing to go into hospital or care homes.”

‘Assistive technology’ encompasses devices and equipment that can help support people to live at home independently. It includes monitored services, where devices in the home are linked to a call centre, providing people 24/7 peace of mind that someone will be alerted if they, for example, have a fall and need assistance. Assistive technology may also include ‘stand-alone’ equipment that does not connect to a call centre, but which can often be programmed to alert family or friends in the same home or living nearby that the person needs help. Other examples of stand-alone equipment may include GPS trackers, fall detectors and epilepsy monitors.

“NRS Healthcare are responsible for the whole service across North Yorkshire, and for working with the local authority to develop new ideas and introduce new technology over the coming years. Health and social care professionals working for the council or NHS, identify clients who they think will benefit from AT and send the referral to us. Our triage team examine each referral and decide whether an assessment can be completed over the phone or at the person’s home, and what the priority level is. If the triage officer believes a face-to-face assessment is required, we will send one of our Occupational Therapists or AT Assessor Installers to visit the client, assess their needs, and if possible, install the appropriate equipment there and then.”

“Our installers explain the equipment carefully to the service user, and let them know how to contact us if they have any problems. We also follow-up with the service user a few weeks after installation, to ensure everything is working correctly. We are responsible for servicing and repairing the equipment as and when required. All equipment is funded for the first six weeks by North Yorkshire council, and then the service users can decide whether or not they will still benefit from the equipment, and can choose to fund it themselves. The service is run from our service centre in York by Paul Lawrence, Service Manager, and a team of 6 employees. We are working in partnership with Centra, who operate the call centre monitoring service and respond to alerts from our service users. We’re also working with North Yorkshire Ambulance Service (YAS) who provide ‘first responders’."

“My role as Mobilisation Manager is to oversee the implementation of the service and mediate between all the teams at NRS and the Council, to help bring everyone together to work in partnership and establish the best possible service for our service users. Recruitment has been a challenge, but I’m really proud of the team who are all new to the business and are hitting the ground running. The contract will be for a minimum period of 3 years, with an option to extend for a period of 1 year and then a further period of 1 year."

Norwich Team Raise Money for Teenage Cancer Trust

Our fabulous team at the Norwich service centre handed over a cheque for £951 to the Teenage Cancer Trust! This huge amount was raised during a year of internal fundraising activities such as "dress down days" and takings from a break-time chocolate shop at the site.

Teenage Cancer Trust provides world-class cancer services for young people in the UK, including life-changing care and support such as dedicated care facilities, specialist nurses, education in schools and even wigs to help young people experiencing post-chemo hair loss.

Michael Faint, Service Manager at Norwich said: "I am extremely proud of the team here who have once again dedicated themselves to raising money for a wonderful charity. We select a charity each year to raise money for, and this is our highest amount yet!" Michael and his team presented the cheque to Jen Townsend from Teenage Cancer Trust last week. They are now planning their next fundraising project for Nelson's Journey, a local Norfolk charity that supports children and young people experiencing bereavement and we wish the team in Norwich lots of luck.

The Apprentice - Meet Nathan

Here at NRS Healthcare, we love giving young people the chance to shine in their first jobs, and get a kick start in their careers. We thought you’d like to hear about Nathan Birch, our business apprentice at head office, who has hit the ground running in his new role with us…

Nathan is currently undertaking a 13-month business administration course at local Stephenson’s College, and spends 4 days a week working for NRS. His main role is providing administrative support to the PA and supporting the digital team with website content creation.

Nathan told us all about why he chose to do an apprenticeship, his role at NRS, and what his plans for the future are:

I chose to undergo the apprenticeship scheme during my A-levels. I was contemplating going to university to study psychology to eventually become a counsellor, but I felt that I wanted to start my career off a bit sooner and found myself looking through apprenticeships. I applied for an apprenticeship through the college and they offered me numerous positions in different local companies, including NRS Healthcare. I really liked the sound of the company, so I asked to be put forward for an interview and was successful.

I really enjoy my college course, it’s informative and I’m learning about various things that I encounter almost daily within the workplace, so the two go hand in hand. I am learning a variety of basic business concepts, such as organisational structures, principles of business document production and information management. I have to collect evidence of my work to build my portfolio and I work closely with my manager at NRS and my college assessor to ensure I am meeting course requirements. At the end of my course, I may consider furthering my education by doing a level 3 business administration course for an additional year.

I’m currently the assistant to the PA, who supports the board of directors. I have lots of administrative tasks to help head office run smoothly, such as working on reception, creating document packs for meetings, ordering supplies, etc. I also support the training manager by logging employee’s training achievements.

I spend a lot of time working with the digital team, who are responsible for managing the company’s retail website, social media and Amazon and EBay sales. I am using our content management system WordPress to upload written blog content, which I have to turn into HTML code, to the retail website. I’ve discovered that I really like web design and coding and this is something I may consider exploring as a potential career path after my apprenticeship.

I like working at NRS because from day one I have been made to feel at home by my fellow employees and I’ve made friends in lots of different departments. My work genuinely interests me and is something that I believe I am good at but if I do need help or extra support I know that there is someone I can see or talk to that will be able to assist me. I am being exposed to lots of different business functions, and this is great for my knowledge and improving my skill set.

I believe apprenticeships are a very good idea as it provides many people opportunities to work while they learn, giving them both a job and a qualification.

If you are interested in joining the team at NRS Healthcare and seeing our current job vacancies, contact our This email address is being protected from spambots. You need JavaScript enabled to view it.