New Contracts - Powys, Dorset, West Sussex


NRS Healthcare has recently won the Powys Community Equipment Service contract, commencing on the 2nd September 2015 for a period of 3 years with the option to extend for a further 2 years.


NRS Healthcare has been awarded a 5 year contract which commenced 1st April 2015, to provide the Pan Dorset community equipment service, after a successful 5 years servicing Bournemouth and Poole.

The service, entitled 'Equip for Living', employs around 60 team members and is operating from our existing Bournemouth service centre with the addition of a second in Piddlehinton, to the West of the county.

Extensive improvements have been made to the Bournemouth site.


We were successful in rebidding for the West Sussex ICES contract which went live in April for a period of 5 years plus possible 2 year extension. The Commissioners are keen to give their service users more control within the equipment service and as such, we have launched a timed delivery/collection service. This gives service users, family members and carers the ability to request the activity to be undertaken in one of three timeslots, between 08:00 - 12:00, 12:00 - 16:00 & 16:00 - 20:00, when it is convenient for them.

We will also be trialling a 'service user led' model through the Summer. This means that after an assessment, instead of the prescriber telling us which service level they want (next day, five day, etc), the prescriber will place the order on iRIS and it will be up to the service user, family member or carer to call us to arrange a suitable day and time for them. If there is no contact within seven days, we will then contact them and arrange as normal. This is again aimed at giving the service user more control of when the equipment is delivered or collected.

We are also looking to have a "mini hub" on a retail park in Crawley, which will be in effect a small depot covering the North and North East of the county as well as being the base for the Safe+Well™ service and retail sales.