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NRS Healthcare Driver Technician Saves Service User's Life

Liam Richards, a Driver Technician from NRS Healthcare in Kent, was delivering to a service user called Jean one Friday morning earlier this year, when he heard her calling for help. Jean was recovering from a spell in hospital, and had fallen from her chair earlier in the day – unable to get up. Upon hearing her cries for help, Liam accessed the home to help Jean, finding her on the floor. He quickly realised he should not pick her up in case she had injured herself. He spoke to Jean to comfort her and called the ambulance. Liam made Jean more comfortable with a pillow, fetched a dressing gown to keep her warm and applied a cold compress to a wound she had sustained during the fall. He waited with her until the paramedics arrived and took her to hospital.

Jean’s granddaughter, Emily, wrote to the service centre to offer her praise and explain further that the situation was a lot more serious than it appeared at first: “My nan had only recently just come out of hospital. She had a fall and was unable to get herself up. If we’d been there first we would have just got her back into her chair. However, it turns out upon arrival at the hospital that she was suffering from Sepsis again and if Liam hadn’t have called the ambulance and got her to hospital, the outcome may have been very different. So in no uncertain terms this guy saved my nan’s life.”

We asked Liam what it felt like to save someone’s life: “I never for one moment thought my actions might save Mrs Ryan’s life – I just did what I believe any caring person would do. I’m really glad I went inside to help her. You never know what you’re going to come across in this job and thankfully, this was one of the rarer situations. I really hope Mrs Ryan recovers from her fall quickly and I’m sure she’ll be well looked after by her lovely family.”

Service Manager, Sharron Nevins, congratulated Liam on his actions: “Liam was a true professional and we are really proud of him. Most of the frontline staff go above and beyond their duties on a daily basis but this turned out to be very serious and life threatening, as it seems the service user may have died if he hadn’t taken that course of action.”