Norfolk Service Centre Raises £832 for Children's Charity

Our Norfolk Service Centre has donated £832 to a local charity that supports children and young people who are experiencing bereavement. The team consistently raises large sums of money, each year selecting one Norfolk-based charity as their fundraising focus. Nelson's Journey supports children and young people up to the age of 18, who have experienced the death of someone significant in their life, with a range of services including the help of Bereavement Support Workers, youth clubs, online forums where young people can talk to others in a similar situation, a free smartphone app and lots of online advice and information.

Scott Sayer, Service Manager at the depot in Norwich, said: "I'm really proud of the team - I'm fairly new in my post and so it's the first time I've been involved with the fundraising and the enthusiasm for it has blown me away. We raise money through dress down days, our popular 'chocolate shop' and a bonus ball lottery. Nelson's Journey is an amazing charity doing really good work and we know the money will go towards helping young people who are at a very difficult time in their lives."

Last year, the team raised over £900 for Teenage Cancer Trust and for 2019 they will be supporting the Norwich branch of Alzheimer's Society. We wish our colleagues at Norwich great success in their efforts this year.

NRS Healthcare Awarded Telecare Services Quality Certification

NRS Healthcare is pleased to have been awarded certification by the Telecare Services Association (TSA) to their Quality Standards Framework. The Quality Standards Framework (QSF) has been developed as an independent audit and certification programme for the Technology Enabled Care (TEC) industry. NRS Healthcare delivers full service Technology Enabled Care Services to several customers including Buckinghamshire County Council, North Yorkshire County Council, Lincolnshire County Council and NHS South Devon & Torbay CCG. Nigel Thacker, Development Director for NRS Healthcare said: “The TSA Quality Standard Framework is something our customers are increasingly relying on to show that suppliers are not just working to appropriate standards, but are also constantly improving their services. We are delighted to have achieved the certification as recognition of our developing delivery to our customers.”

NRS Healthcare gains first corporate CECOPS accreditation for both community equipment and wheelchair services

We are pleased to be the first organisation to gain the prestigious CECOPS accreditation across both community equipment and wheelchair services. We have worked closely with the CECOPS team to help us achieve corporate accreditation. In addition to our accreditation, NRS Healthcare has also acquired the CECOPS recommended self-assessment and continuous improvement tool, iCOPS®, in order to not just comply with standards but to continuously improve and be the best in what we do.

Jerry Benson, Chief Executive, says NRS Healthcare, said: “Working to the CECOPS outcome-based quality framework across community equipment and wheelchair services, and being independently assessed against this has helped us immensely. It will help us to deliver the highest possible standard of service to our customers and stakeholders.”

CECOPS CEO, Brian Donnelly, says “CECOPS is the gold standard for quality in the assistive technology provider space. We are delighted that NRS Healthcare sees the value in our standards and scheme. It is great that NRS has achieved corporate accreditation for all of their community equipment and wheelchair services contracts. Their commitment to quality and improving standards is impressive and it is evident why they are a leading provider in the space. Well done!”

NRS gains Masternaut Gold Fleet certificate

NRS Healthcare has been certified Gold Fleet status by Masternaut for reducing CO2 emissions year-upon-year.

NRS Healthcare operates community equipment services, wheelchair services and telecare services across the country, operating a large fleet of vans via Masternaut's expert, market-leading, vehicle tracking software.

Alison Owen, Head of Fleet for NRS Healthcare, said: "As part of our ISO 14001 accreditation and our Social Value commitment to reducing our impact on the environment, we ensure our deliveries and collections are carried out in the most efficient way. In 2018, not only did we perform above Masternaut's CO2 benchmark, we also improved on last year's emissions. We use the most up to date vehicles which meet the latest environmental standards, train our drivers, use route planning and telematics to minimise the length and time taken from delivery to delivery and focus day to day on improving everything we do. The Gold Fleet certificate is one way we can measure our success in meeting these aims."

NRS Healthcare launch first of its kind Assistive Technology service

NRS Healthcare has recently launched a new Assistive Technology service for North Yorkshire County Council. Phil Boulton, Mobilisation Manager for NRS, explains what the service entails…

“We were awarded the contract in March and the service went live in May, some 6 weeks later. There was already an existing assistive technology service in North Yorkshire but it was very different, and provided by six different providers, each with a catchment area to cover. The Council was looking for one provider to manage the whole process across the county, providing a single, joined up service from referral, assessment, installation and servicing. Just as importantly, they also wanted a strategic partner to help them turn Assistive Technology into a core part of the thinking of their social care and health professionals when looking at how they could help service users and patients. So as well as delivering the service, we will be working with North Yorkshire to implement a strategy to make Assistive Technology a mainstream part of their provision of care. We will also be putting in place a self funding website and publicity programme, so that residents who want to pay for their own equipment and service can do so. Over the next few years, the plan is to significantly increase the number of people using Assistive Technology to help them remain living independently at home, and at the same time show how this is saving the Council and NHS significant sums by reducing the need for other more expense support, and reducing or delaying people needing to go into hospital or care homes.”

‘Assistive technology’ encompasses devices and equipment that can help support people to live at home independently. It includes monitored services, where devices in the home are linked to a call centre, providing people 24/7 peace of mind that someone will be alerted if they, for example, have a fall and need assistance. Assistive technology may also include ‘stand-alone’ equipment that does not connect to a call centre, but which can often be programmed to alert family or friends in the same home or living nearby that the person needs help. Other examples of stand-alone equipment may include GPS trackers, fall detectors and epilepsy monitors.

“NRS Healthcare are responsible for the whole service across North Yorkshire, and for working with the local authority to develop new ideas and introduce new technology over the coming years. Health and social care professionals working for the council or NHS, identify clients who they think will benefit from AT and send the referral to us. Our triage team examine each referral and decide whether an assessment can be completed over the phone or at the person’s home, and what the priority level is. If the triage officer believes a face-to-face assessment is required, we will send one of our Occupational Therapists or AT Assessor Installers to visit the client, assess their needs, and if possible, install the appropriate equipment there and then.”

“Our installers explain the equipment carefully to the service user, and let them know how to contact us if they have any problems. We also follow-up with the service user a few weeks after installation, to ensure everything is working correctly. We are responsible for servicing and repairing the equipment as and when required. All equipment is funded for the first six weeks by North Yorkshire council, and then the service users can decide whether or not they will still benefit from the equipment, and can choose to fund it themselves. The service is run from our service centre in York by Paul Lawrence, Service Manager, and a team of 6 employees. We are working in partnership with Centra, who operate the call centre monitoring service and respond to alerts from our service users. We’re also working with North Yorkshire Ambulance Service (YAS) who provide ‘first responders’."

“My role as Mobilisation Manager is to oversee the implementation of the service and mediate between all the teams at NRS and the Council, to help bring everyone together to work in partnership and establish the best possible service for our service users. Recruitment has been a challenge, but I’m really proud of the team who are all new to the business and are hitting the ground running. The contract will be for a minimum period of 3 years, with an option to extend for a period of 1 year and then a further period of 1 year."