Equipment should be ordered through our online ordering system, iRIS, which can be found here.

Before you order equipment for the first time, you will need to obtain a PIN to access iRIS.

You need to request a PIN.

• KCC staff applications or partner agency staff - please send your request to TBOT Assistance – AH at tbotassistance@kent.gov.uk.
• Health staff applications - please send your request to kmicb.ices@nhs.net.

You will then be asked to complete an online mandatory training session, after which your PIN will be sent directly from NRS Healthcare.

If you experience any technical difficulties, please email NRS Healthcare IT Support on support@nrs-uk.co.uk with details of your query.

If you know your PIN and have registered your email address with NRS Healthcare, you can enter your PIN then click the ‘Reset my Password’ button. You will then receive an automated temporary password to your email address.

If you know your PIN and have set up a secret question and answer with IRIS, you can telephone the helpdesk on 0845 123 6441. If you can quote your PIN, name and provide the answer to your secret question, one of our technicians will reset your password which will allow you to log in. Please only do this if you haven’t registered your email address.

In the interest of security and to protect sensitive information, if you have forgotten your password and have not registered an email address, or secret question and answer, it will not be possible to verify that you are an authorised user and will not be able to confirm or reset your password. In this case you will need to inform your commissioner or contract manager as they will need to take action to reset your PIN.

If you have forgotten your PIN as well as your password, you will need to contact your contract commissioner(s) for a reminder or new PIN.

We conduct an induction which any prescriber can attend - these are currently virtual.

If you would like to book a place please contact our clinical team here.

We’re also here to answer any questions you have at any time.

If you have any questions you can always contact our local Customer Services Team.

We have provided a separate webpage to provide service users with information about the KCES service delivered by NRS Healthcare.

All equipment should be returned to NRS Healthcare. This can be done in a variety of ways.

Crutches, walking sticks, frames and any other unwanted smaller pieces of equipment can be returned to one of our hospital drop-off sites:

• Kent and Canterbury Hospital, Ethelbert Road, Canterbury, CT1 3NG
• William Harvey Hospital, Kennington Road, Ashford, TN24 0LZ
• QEQM Hospital Margate, St Peters Road, Margate, CT9 4AN

Equipment can also be returned at the following recycling centres:

• Allington Household Waste Recycling Centre
  Laverstoke Road, Allington, ME16 0LE
• Dover Household Waste Recycling Centre
  Honeywood Road, Whitfield, Dover, CT16 3EH
• Swanley Household Waste Recycling Centre
  Pedham Place, A20/London Road, Swanley, BR8 8TJ
• Tunbridge Wells Household Waste Recycling Centre
  North Farm Lane, Tunbridge Wells, TN2 3EE

Alternatively, clients can contact our local service centre through the form here or call us on 01622 235300 to arrange a free collection.