We help people feel safer and live independently at home for longer.
“Equipment made such a difference to my husband’s life, NRS Staff all very pleasant and informative”
“1ST CLASS! EXTREMELY EFFICIENT. ALL EQUIPMENT HELPED VERY MUCH”
“Helps no end to have chair higher. Delighted with how sturdy the chair is. Didn't know this could be done. Amazing .”
“Delivery was speedy and on time, driver was also very helpful with helping set everything up”
“Very, Very satisfied. The delivery driver was very polite and explained some other equipment I had was adjustable too and since then it's been a massive help.”
“Absolutely satisfied from beginning to end, we have had several items from you always found office staff and your delivery men very, very pleasant”
“Couldn't fault it - quick polite efficient very lovely people very helpful been a god send”
“IT MADE A WORLD OF DIFFERENCE - ESPECIALLY THE BED, MADE IT SO MUCH EASIER FOR PARTNER & SELF TO CARE FOR HIM.”
“Everything was what they said they would do, all the equipment had been delivered which is great, helps me a lot. Very satisfied.”
“Delivery driver was very helpful and cushion is a godsend”
“Everything has gone very smoothly and very pleased with the service. Kind and helpful. ”
“Delivery man was very kind, took his time to make sure everything was right.”
“The team were amazing, and have made my life so much easier. As my husband’s carer, all the NRS team I have dealt with have been very kind and so helpful”
“The driver was very friendly, and everything was really good and the equipment itself has been so handy.”
“It has made life so much easier and made me more independent in day to day life.”
“The person who came out was really nice and friendly and explained how to do everything.”
“We've had a number of items and the people who have delivered them have been very helpful, they have respect, it's a number of times over the years we've had many dealings with NRS.”
“Everything was very quick from being assessed to receiving the equipment which is absolutely great.”
“Brilliant, everything was here when she came out of hospital, can't fault.”
“The service is excellent, and my husband and I are very grateful for the equipment you provide him with.”
“The driver was very pleasant, and the equipment is helping a great deal.”
“Always had an excellent service with NRS - always willing to help and accommodate.”
We ask those using our services how it has helped them. Here are some of the results:
We are delighted to be celebrating a commendation received for Abigail Johnson, one of our Buckinghamshire TECS (technology enabled care services) team from the Head of Operations of a local private ambulance firm.
Abigail was recently attending an appointment to fit a personal alarm for a lady in her 50's. When she arrived at the appointment she realised that the lady was unresponsive and seriously ill. Abi called 999 and was waiting outside when the ambulance arrived.
Initially the lady was stable but during the transfer to the ambulance she went into cardiac arrest. Abi followed the crew to the ambulance as they started to work on reviving the lady. Abi was asked if she was able and willing to help, initally she assisted with CPR and subsequently helped with the patients airway under instruction.
The patient was successfully resuscitated on the way to ITU and is now doing well.
The Head of Operations said in her commendation:
"I'd can say in all honesty that without Abi's help the outcome would have been a lot different and she definitely helped save this woman's life that day. Can you please pass on my sincere gratitude to Abi. She is an asset to your company"
Abigails great work has earned her a GEM award. GEM - Going the Extra Mile awards is our internal recognition scheme. They are awarded to staff members who have been nominated by their colleagues, customers or the business as a whole. Abigail was one of four winners from a large number of nominations.
Well Done Abigail!
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Charlie Mcnamee, one of our wheelchair technicians in Northern Ireland, received a thank you for saving the life of one of his wheelchair clients.
During a scheduled appointment to carry out repairs on a client's wheelchair, the client experienced a seizure and become unresponsive. Charlie immediately called the ambulance service and waited with the client until medical help arrived. The client was transferred straight away to hospital.
By chance a few days later, Charlie was visiting the hospital to carry out a routine wheelchair check and the client he had helped recognised Charlie's voice. She and her family couldn't thank him enough. It transpired she had experienced a stroke. No-one was due to visit her until much later in the day, so Charlie's quick actions had potentially saved her life.
Charlie said that
“The clients I see often don't see anyone else all day so it's nice to have a chat whilst I'm working. This client suddenly stopped talking and I knew something was seriously wrong. I'm so pleased I was there and able to help, it was great to see her doing so well in hospital and receive thanks from her family”.
WELL DONE CHARLIE
For more informtion about our wheelchair services please see here.
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Tom Lindsey, a Team Leader, Rick Craft, Ceiling and Track Hoist Lead, and Karen Smith, a Customer Service Advisor, all based at the NRS depot in Aylesford, spent a day at the Volunteer Centre Ashford, where they carried out maintenance and redecoration work to brighten up the building which has been refurbished over the past couple of years.
Tom and Rick were able to make the centre feel a bit more like home, by filling in holes in walls, hanging signs and pictures, whilst Karen was able to inject some colour by painting a Tardis door for the centre's Men's in Sheds group.
Tom, who has been working at NRS for one year, said:
"Volunteering has always been a passion of mine due to its rewarding nature. There is nothing better than helping people and seeing the reward that it provides in the community. I felt that the work we completed, at Ashford Volunteer Centre, made a difference for them. It was clear to see the gratitude from the staff. We painted a door in the cellar to look like the Tardis from Doctor Who, which was a great experience. We also hung signs on all the doors, allowing all of the staff and visitors to be able to easily identify rooms. This is a small task, but it will have a positive impact on all that are involved with the team there. I feel that this was a great use of our time; at NRS Healthcare we spend all week helping people with mobility aids, and it was great to carry this work on into the wider community.”.
Liz McLaren from the volunteer centre, said:
“I just wanted to say a big thank you for sending your team over. “We are absolutely delighted with what they have done for us and are incredibly grateful for their time. They have made such a difference.”.
Working closely with local authorities and the NHS, NRS Healthcare supports people of all ages within the community to live full, active and independent lives for as long as possible. In addition to staff carrying out their day-to-day roles, they are also working to support members of the community through other means such as volunteering and fundraising events.
Read MoreSome of these include:
HOLIDAY
SICK PAY
PENSION
CHILDCARE
VOUCHERS
PARKING
EMPLOYEE
COMPETITIONS