Improving Accessibility to the Service

Bringing Healthcare Closer to Home

We believe that an ICES service should be a convenient service, based on the needs of the local population. Our approach combines accessibility, effective communication, attention to detail and a trusted service ethic to deliver real convenience in the integrated ICES services we manage.

We start with awareness of the Service User and their needs, placing them at the heart of everything we do. By driving efficiency, flexibility and awareness we deliver service outcomes that are responsive to the needs of all Service users and the Professionals that look after their needs.

”A convenient service is one which is there when you need it, and delivers with the minimum of fuss.”

Our staff are known to "go the extra mile" to make the Service User's experience better – if that means changing the way we work; opening earlier or staying later to suit families and carers – that is what we do.

We will always operate a local service centre which is access audited and compliant with the Disability Discrimination Act (DDA) and we work very closely with Service Users, Focus Groups and Practitioners to facilitate self collection, returns, use of satellite stock, demonstration facilities and support local retail provision.

Bringing Service to Users

We have a fleet of mobile demonstration and assessment units which can be used to take our service out to the community.

Like a library van, these units are used to reach out to community groups at their venues such as church halls, mosques, schools, community centres and sports centres.

In this way we encourage participation and promote awareness of the service as well as being able to signpost to other local community, voluntary and user-led supporting services. This supports the prevention agenda to keep people independent for longer.