News

Our Powys Community Equipment Service receives national accreditation

We’re thrilled to announce that our Powys Community Equipment Service has become the first CECOPS Accredited Service in Wales, in recognition of our compliance with sector related standards.

CECOPS is the independent standards body in the UK for disability equipment, wheelchair and seating services and has a recognised Code of Practice for these services. Our Powys Community Equipment Service, run from Newtown, has been commended for having a good commissioner/provider relationship, a continuous improvement focus and for always looking for better ways of working.

Councillor Stephen Hayes, Cabinet Member for Adult Social Care at Powys County Council said, “The accreditation from CECOPS is testament to the collaborative work between Powys County Council, Powys Teaching Health Board and NRS Healthcare.

“The help and support they give to disabled and elderly people in Powys is reflected in this award.

“The equipment store not only delivers a very high quality service to people who need assistance, but ensures that safety is paramount when assessing an individual’s needs right through to them receiving adaptations or mobility equipment.

“The Powys Equipment Store should be proud of the recognition they have received in being awarded the accreditation, a first for not only Powys, but for the whole of Wales.”

Following the CECOPS assessment, lead assessor, Aileen Orr said: “NRS Healthcare has created a supportive culture in Powys and it was clear from the assessment visit that all staff involved in the provision of the service are enthusiastic about continually improving it. Whenever any observations were raised during the assessment staff were keen to remedy them immediately.

"The service had prepared well for assessment with the Head of Business Process and Information Security conducting a robust and accurate self-assessment using the iCOPS® self-evaluation tool.

"Staff have an excellent working relationship with commissioners and aim to provide the best possible service.”

On course to raise £500 for BBC Children in Need 2016

We’d like to take this opportunity to congratulate three of our dedicated staff members, Kevin, Elliot and Lex, who last weekend represented NRS Healthcare at Wollaton Hall in Nottingham and took on the Gung Ho! 5K Fun Run Challenge to raise money for BBC Children in Need.

As a business, BBC Children in Need is one of the national charities we choose to support on a yearly basis. Last year, we donated a range of activity packs to 11 Special Needs schools within the Leicestershire area, put together with the help of our Occupational Therapists. This year we have co-ordinated a Bake Sale, hosted a raffle and collected sponsorship from staff members to support Kevin, Elliot and Lex in their quest to take on a 5K Fun Run Challenge, complete with 10 giant inflatables!

After diving head first across the finish line, Elliot told us:

“That was really good fun! Lex and Kevin definitely helped us all get round and I couldn’t have done it without them. Really enjoyed that,” with Kevin adding “We came as a team and finished as a team, so a nice way to spend the day. Looking forward to the next one!”

When asked what she thought of the Gung Ho! Challenge, Lex said:

“Well that was definitely an experience to remember. Loved the foam bit at the end – amazing! The atmosphere has been incredible and I’ve absolutely loved it. We’ll be back again next year!”

Check out our latest blog to see photos of the day and watch the video of our team’s journey around the 5K course.

NRS Healthcare wins an award at the Silver Anniversary of Disability Awareness Day 2016

After making our debut appearance at the world-famous Disability Awareness Day (DAD) last weekend, we were thrilled when Founder and Chief Executive of Warrington Disability Partnership, Dave Thompson, presented us with an award for “Best Business Exhibitor”!

As we officially sponsored the event we also received an honorary award and certificate to thank us for our support, although in our minds those who deserved the real praise and gratitude were the dedicated volunteers and organisers who made the 25th Anniversary of Disability Awareness Day so incredible.

Over the course of the day, hundreds of people visited our 2 demonstration vans, many of whom had a genuine need for our products and services. The NRS Healthcare team took the time to advise them of their options whilst also providing them with a brochure to take away and browse through after the event.

Our Commercial Director, Steve Kennedy, was also filmed by local newspaper Warrington Worldwide. When asked why NRS Healthcare got involved in DAD as a business, Steve answered:

“Primarily, I met Dave and he inspired me to get involved in something which I think is very, very special. We at NRS Healthcare want to put something back into the community. We’re coming here for the very first time and we will be back again. The show is fantastic, with lots of people, lots of enthusiasm and lots of new friends being made.”

With this year being DAD’s silver anniversary, the team at Warrington Disability Partnership certainly pulled out all the stops to ensure a great time was had by all and Dave Thompson was thrilled to have our full support.

“Funding is always a struggle and sponsorship is getting harder to secure, which is why we’re thankful for organisations like NRS Healthcare for their financial support. 25 years is a huge milestone, one to celebrate and something to be truly proud of.”

We couldn’t agree more and would like to thank the team of people who gave up their time to represent NRS Healthcare so superbly throughout DAD, including Steve Gould, Nigel Johnson, Andrew Stevenson, Rachel Seabrook, Corrine Blood, Steve Kennedy, Albert Pickering, Matthew Spooner and Lexi Lomas.

NRS Healthcare awarded Google Certified Shops Badge

We’re very proud to announce that NRS Healthcare has recently been selected to join the Google Certified Shops program!

This means you’ll now find a Google Certified Shops badge on the NRS Healthcare website – an award which is only given to ecommerce sites that demonstrate a track record of on-time shipping and excellent customer service. We’re thrilled to have been identified by Google as an online merchant that offers a great shopping experience.

Positive reviews pour in

Since receiving the badge, reviews of our service have been pouring in from customers far and wide giving us an excellent score of 4.7 out of a possible 5 stars. Comments include:

  • “Extremely speedy delivery.”
  • “Helpful pre-purchase advice.”
  • “Top class service. Highly recommended.”
  • “Very good value for money”
  • “Easy site to use. Video clip of the product was excellent.”
Hard work pays off

Becoming part of the Google Certified Shops program also shows our team and our customers how much the NRS Healthcare website has grown over the last year or so.

“Being awarded a Google Certified Shops badge is not only a great mark of achievement for all the hard-working team members of NRS Healthcare, it also serves as a symbol of trust for our customers,” says our Head of Digital, Farhan Hussain. “This means anyone ordering from our website can be confident in the products we provide and know we deliver on our services, which upholds the sterling reputation of our company.”