We are extremely proud of our employees, processes and systems that enable us to deliver excellent service to our clients. We regularly receive cards, letters and reviews from service users, prescribers and product division customers, highlighting their positive experiences when working with us.

"Before arriving I had a call from a client's family, to request help to get him out of the house for cancer treatment. Everything I needed was sorted out quickly, efficiently and with good humour. I was able to leave with the equipment in my car in time to get the client out of his home. I left very impressed. NRS Theale have surpassed my expectations for an equipment supply company in the warmth, attention to detail and the human touch needed to get our users what they need. Thank you, I look forward to continue working with you."

OT, Berkshire

"Many thanks for delivering the bed ... so that my dad can spend his last few hours/days at home. You have allowed our family a chance to make the most of our dad's last few moments - words cannot express our gratitude"

Service User's Daughter, Lincolnshire

"Customer service agent very polite and efficient. Delivery driver professional. Very happy with the service."

Service User, Hull & East Riding

"Good service - easy to access web site, prices competitive, delivered on time, well manufactured product"

Online Customer, Product Division

"Excellent swift service, knowledgeable team. Wide range of good products. Was given the catalogue via social services, decided to look on the website, and found an excellent array of very useful products for myself, and ordering was easy, and delivery of my items was swift. Would certainly recommend."

Online Customer, Product Division

I wish to compliment you on the rapid delivery of my order which was delivered, assembled, installed, and in use within 21 hours of placing the order. I am most impressed and would certainly recommend your company should the opportunity arise.

Age UK customer, Product Division